Staffing Supervisor
Company: Aveanna Healthcare
Location: State College
Posted on: October 23, 2024
Job Description:
Position Overview -The Client Service Supervisor is responsible
for scheduling caregivers to meet patient needs while minimizing
the number of unstaffed shifts. This role takes the lead in
reactivating engagement among caregivers who have not been actively
working. Responsible for collaborating with the clinical team,
operations, area, and location leadership in performance management
of the field staff.Essential Job FunctionsScheduling and Shift
Management:
- Develop and maintain caregiver schedules to ensure proper
coverage for all
- Careful planning and monitoring of schedules to avoid
unnecessary overtime.
- Manage changes to the schedule, including shift swaps and
time-off
- Develop and implement strategies to retain highly valued
caregivers.
- Collaborate with clinical team to ensure that caregivers are
appropriately matched with patients based on the specific needs and
care requirements.
- Review and validate employee work schedules and shifts to
ensure accuracy in time and attendance
- Monitor and analyze Electronic Visit Verification (EVV) data to
ensure adherence to regulatory requirements and company
standards.
- Maintain strict oversight of payroll expenses to ensure
alignment with budgetary constraints and overall financial
objectives.
- Harmonizing scheduling and payroll seamlessly to optimize
workforce management and financial
- Address any scheduling conflicts or issues that may Payroll
Processing:
- Efficiently manage end-to-end payroll processing, ensuring
accurate, and timely disbursement of compensation and incentive
payments.
- Address and resolve payroll-related inquiries from employees,
providing excellent customer service and ensuring a smooth
resolution of discrepancies or concerns.
- Secure the timely and accurate processing of payroll for the
field Communication:
- Serve as a point of contact for caregivers and families
regarding scheduling
- Communicate changes in schedules and updates to caregivers
and
- Implement initiatives aimed at revitalizing relationships with
inactive caregivers, encouraging their return to the
workforce.
- Collaborate with different departments to ensure effective
communication regarding staffing
- Delivery of exceptional customer service to ensure the highest
levels of patient satisfaction.Staffing Analysis:
- Consistently monitor and analyze staffing levels, adjusting
schedules based on workload and
- Assess and review field staff scheduling and opportunities to
maximize caregiver availability
- Anticipate and plan for peak times or increased staffing
- Collaborate with the Recruiting Team to address staffing
challenges and find Compliance and Regulations:
- Coordinate patient schedules to accommodate caregivers' active
certification and licensing status, ensuring adherence to
regulatory standards.
- Monitor and provide additional support with locations' ongoing
caregiver licensure and certificate compliance, ensuring timely
renewals and periodic compliance checks.
- Ensure compliance with labor laws, regulations, and
organizational policies related to scheduling and
- Ensure ongoing compliance with caregiver licensure and
certificates, preventing expiration through timely renewals and
compliance checks.
- Stay informed regarding changes in labor laws affecting
scheduling Staff Availability and Preferences:
- Maintain records of staff availability, preferences, and any
limitations on work
- Consider individual employee preferences when creating
schedules to enhance job Training and Orientation:
- Provide training and orientation to new staff regarding
scheduling policies and
- Educate caregivers on the use of scheduling tools and Data
Management:
- Keep accurate and up-to-date records of staff schedules,
attendance, and time-off
- Generate reports on staffing metrics and trends for
- Optimize staffing levels to improve financial Continuous
Improvement:
- Identify opportunities for process improvement in scheduling
and staffing
- Implement best practices to enhance efficiency and
employeeRequirements - - - - - - - High school diploma or GED
- Must be able to participate in an on-call rotation schedule,
providing support for patients and families after normal business
hours.
- Proficient in Microsoft Office applicationsPreferences
- Bachelor's Degree
- Six (6) months previous agency staffing experience
- One (1) year previous office work experience a plus
- Healthcare experience a plus
- BilingualOther Skills / Abilities - - - - - - - Must always
adhere to confidentiality standards and professional boundaries
- Ability to remain calm and professional in stressful
situations
- Ability to multi-task
- Attention to detail
- Time Management
- Effective problem-solving and conflict resolution skills
- Excellent organization and communication skills
- Quick-thinking and astute decision-making skillsPhysical
Requirements - - - - - - - Must be able to speak, write, read and
understand English
- Occasional lifting, carrying, pushing and pulling of 25
pounds
- Prolonged sitting, walking, standing, bending, kneeling,
reaching, twisting
- Ability to climb stairs
- Must have visual and hearing acuityEnvironment - - - - - - -
Performs duties in an office environment with occasional field
visits during agency operating hours
- Must be able to function in a wide variety of environments
which may involve exposure to allergens and other various
conditionsOther Duties
- Please note this job description is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time
with or without notice.Vaccine Requirement - - - - - - - As an
employer accepting Medicare and Medicaid funds, employees must
comply with all health-related requirements in all relevant
jurisdictions, including required vaccinations and testing, subject
to exemptions for medical or religious reasons as appropriate. -As
an employer accepting Medicare and Medicaid funds, employees must
comply with all health-related requirements in all relevant
jurisdictions, including required vaccinations and testing, subject
to exemptions for medical or religious reasons as appropriate.
Keywords: Aveanna Healthcare, Altoona , Staffing Supervisor, Human Resources , State College, Pennsylvania
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