Customer Service Representative
Company: Chase Brass
Location: Duncansville
Posted on: April 3, 2025
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Job Description:
Overview
Wieland - Creating Value for Generations!
Wieland is a global leader in copper and copper alloy
manufacturing, processing, and distribution. We provide a large
product and service portfolio including power, automotive,
ammunition, coinage, construction materials, refrigeration,
electronics and many other industries. To us, metal is more than
material.
Wieland's Cultural Values
Wieland's culture is what makes for a fun and rewarding place to
work! As a company, we benefit daily from our employees' knowledge
and abilities. With our cultural vision, we place our core values
at the heart of everything we do: safety, ambition, optimism,
reliability, ownership, diversity, & respect.
Wieland Small Tube Products is hiring a Customer Service
Representative. The Customer Service Representative will be
responsible for maintaining and servicing specific territory,
assists and performs duties specific to the operations of the
Customer Service Department. Established a rapport with existing
and potential customers to bring service to a level that exceeds
customer expectations in the processing of orders, quotations, and
other service requirements.
This role is located in Duncansville, PA and will be fully
on-site.
Schedule: Monday - Friday 7:30AM - 4:00PM
Responsibilities
Customer Service Representative Responsibilities:
* Leads quote preparation process and ensures timely
response/communication with customer.
* Gathers appropriate product requirements from customers to ensure
accurate costing and production requirements are developed.
* Works with key accounts for special projects and pricing of new
items.
* Familiarizes self with product line, pricing structure, lead
times, and various marketing/promotional activities as needed.
* Communicates with Process Engineering, Raw Materials, Shipping
and other departments to ensure the highest level of customer
support possible.
* Directs customers to appropriate internal contacts for technical
assistance/guidance.
* Informs outside salespersons of customer contact within specific
territories.
* Enters orders for production, expedites as needed.
* Maintains files (electronic and/or hardcopy) on customers as
required.
* Prepares invoicing for the computer in a timely manner.
* Assists with the training of personnel within the department.
* Advises customers when necessary of shipment delays or other
information.
* Performs in a manner that will prevent errors and omissions, at
both the customer level and internally.
Customer Service Representative Qualifications:
* Effective communication with customers, department members, and
other employees.
* Completion/resolution of assigned tasks and customer inquiries in
an accurate and timely manner.
* Achievement of assigned objectives.
* Maintain/continue professional development of self.
* 0-2 years of experience in a sales/ customer service role
* High School diploma or equivalent
Qualifications
Joining Wieland's team gives you---
* Benefits - Starting on Day 1! Including Medical, Dental, Vision,
Disability, Life & more!
* Retirement Savings - 401(k) contribution + match.
* Work/Life Balance - Paid Vacation & Holidays.
* Growth Opportunities - We have over 8,000+ employees worldwide
and 35+ locations in North America alone. Growth opportunities are
limitless!
* Wellness Programs - Wieland encourages participation in our
unique and personalized approach to wellness, where you are
eligible to earn healthcare premium discounts as well as HSA
employer contributions based on your status within the program.
* Sustainability- Wieland continues to break ground with
eco-friendly solutions and push the barrier in sustainability for
future generations.
Wieland is an equal opportunity and affirmative action employer. We
celebrate diversity and are committed to fostering an inclusive
environment for all employees. Come join Wieland today and help us
continue to build a global corporation we are all proud to belong
to.
Keywords: Chase Brass, Altoona , Customer Service Representative, Sales , Duncansville, Pennsylvania
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here to apply!
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